Read the hotel’s accommodation rules
ACCOMMODATION RULES
Accommodation Provider
Hotel Theresia Kolín
(hereinafter the “Hotel/Guesthouse” or “Accommodation Provider”)
Operated by:
Hotel Theresia Kolín, a.s.
Business ID number: 29037077
Tax ID number: CZ29037077
Registered office/place of business: Na Petříně 991, 280 02 Kolín
2.1 The Guest reports his/her arrival to the authorised employee at the Hotel’s reception desk.
2.2 At the reception desk, the Guest presents his/her ID card, passport or other identity document (e.g. residence permit), according to which the Accommodation Provider’s authorised employee verifies the Guest’s identity. The Guest confirms the accuracy of his/her personal data and the duration of stay by signing the Accommodation Provider’s registration card.
2.3 Unless otherwise agreed, arriving Guests can check-in between 16:00 and 24:00.
2.4 The Accommodation Provider is entitled to require the Guest to pay a monetary deposit of CZK 2,000 per room upon arrival. The deposit is refundable on departure, in full or reduced under the conditions set out in Article 5, paragraph 5.5, of these Accommodation Rules.
2.5 The authorised receptionist acquaints the Guest with the Accommodation Rules no later than the day of the Guest’s arrival at the accommodation.
2.6 The number of people in a room corresponds to the number of people registered for accommodation. The Guest agrees to notify the exact number of guests upon check-in.
2.7 The duration of the accommodation is agreed on at the latest when the Guest checks in and is entered in the accommodation ledger. The period of accommodation can only be extended with the Accommodation Provider’s consent and must be supported by an entry in the accommodation ledger.
2.8 The Guest hereby grants consent to the Accommodation Provider for the processing and storage of his/her personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local charges, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. Further duties of the Guest and Accommodation Provider regarding the maintenance of the register or accommodation ledger are set out in the aforementioned legal regulations.
3.1 The Guest has the right to use the space reserved for his/her accommodation as well as the Accommodation Provider’s common areas and to use the services associated with the accommodation.
3.2 Upon check-in, the Guest receives a key or magnetic or chip card to the room (hereinafter referred to jointly as the “Keys”). The Guest is obliged to prevent the loss, destruction or damage of these Keys, as well as the making available of the Keys to third parties who are not a direct party to the relevant accommodation contract agreed between the Guest and the Accommodation Provider. Possible penalties for loss, destruction and damage, as well as making available Keys in accordance with the previous sentence, are set out in the damage price list.
3.3 The Guest is obliged to:
(within the meaning of these rules, electrical appliances and other electrical equipment are considered to include chargers for consumer electronics (telephones, tablets, PCs, rechargeable batteries – for electric bicycles, scooters, drones and flashlights), while all electrical appliances and other electrical equipment brought in by the Guest and connected to the Accommodation Provider’s electrical network must not be damaged and must be marked with the CE (CONFORMITY EUROPE) mark of conformity and be marked with the following information: (a) the rated voltage or its range, (b) the rated input power or current, (c) the name or trademark of the manufacturer or responsible dealer, (d) the model or type, (e) the class of protection against electric shock, (f) the appliance’s IP XX protection rating, (g) the rated current of the fuse, (h) the environment for which the appliance is intended.
3.4 Without the Accommodation Provider’s consent, the Guest may not:
3.5 The Guest must also not:
4.1 If the Guest so requests, the Accommodation Provider will take custody of cash, jewellery and other valuables. The Hotel has the right to refuse to take custody of belongings if they are dangerous or disproportionate in value and scope for the accommodation facility. The Accommodation Provider requires that belongings be handed over to it for safekeeping in a closed or sealed box.
4.2 A claim for compensation for damage caused to the Guest’s belongings can only be notified within 15 days of the damage being discovered. Damage will not be covered if the Guest or a person accompanying him/her caused the damage.
4.3 If the Guest leaves his/her belongings in the room after the end of the stay and the accommodation is not paid for, the Accommodation Provider will remove the Guest’s belongings from the room and store them in a safe place to prevent damage. After the accommodation debt has been paid, the Accommodation Provider will hand over the stored belongings to the Guest.
5.1 The Guest is obliged to familiarise him/herself with the safety rules and evacuation plan in case of fire. This plan can be found in each hotel room and can also be viewed by asking the relevant receptionist.
5.2 The Accommodation Provider may administer to a Guest a medicine from the first aid kit in accordance with the choice of an adult Guest or third adult Guest, only on the express instruction of such Guest or person. The risk associated with the administration of such medicines, as well as the potential risk of contraindication, is borne by the person requesting the medicine.
5.3 The Guest will act in such a way as to avoid unreasonable harm to the liberty, life, health or property of another.
5.4 A Guest who uses his/her own appliances or other electrical equipment in the room or other space of the Accommodation Provider is liable for damage caused by such appliances and/or equipment.
5.5 If the Guest causes damage to the Accommodation Provider’s property by his/her actions, the damage incurred will be covered by the deposit paid in accordance with Article 2, paragraph 2.4, of the Accommodation Rules. If the damage incurred exceeds the deposit, the Guest is obliged to pay the difference to the Accommodation Provider.
6.1 The Guest is obliged to leave the room where he/she is staying by 10:00.
6.2 The Guest locks the room and leaves the keys at the Accommodation Provider’s reception, unless otherwise agreed.
7.1 The Accommodation Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation
7.2 The following personal data/categories of personal data are processed for the purpose of the accommodation contract and related facts: First name and surname, date of birth, nationality, number of travel document or visa, permanent residence.
7.3 The Accommodation Provider will process personal data manually and automatically directly through its authorised employees and through processors authorised by the Accommodation Provider based on personal data processing contracts.
7.4 The list of subjects/categories of recipients to whom the Guest’s personal data may be disclosed is based on the legal standards governing the Accommodation Provider.
7.5 Personal data will be processed by the Accommodation Provider for a period of 6 years, or for the time required by applicable legal regulations (e.g. Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic).
7.6 The Guest has the right to access, rectify or erase his/her personal data processed by the Accommodation Provider, or restrict processing, and the right to object to processing.
7.7 The Guest also has the right to obtain from the Accommodation Provider personal data concerning the Guest and that a data subject provided to the Accommodation Provider. The Accommodation Provider will provide a data subject with data in a structured, commonly used and machine-readable format without undue delay upon the Guest’s request or will provide the data to another clearly identified controller upon the Guest’s request. This right does not apply to personal data that are not processed by automated means.
7.8 If a Guest believes that his/her personal data are being unlawfully processed, he/she may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).
7.9. Accommodation Provider’s contact details: Hotel Theresia Kolín, a.s., Na Petříně 991, 280 02 Kolín
These Accommodation Rules came into force and effect on 1 November 2023
For Hotel Theresia Kolín, a.s.
Name: Ing. Jan Fořt
Position: Hotel Manager