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Hotel Theresia Kolín

Accommodation Rules

Read the hotel’s accommodation rules


ACCOMMODATION RULES

 

 

Accommodation Provider

Hotel Theresia Kolín

 

(hereinafter the “Hotel/Guesthouse” or “Accommodation Provider”)

 

Operated by:

 

Hotel Theresia Kolín, a.s.

Business ID number: 29037077

Tax ID number: CZ29037077

Registered office/place of business: Na Petříně 991, 280 02 Kolín

 

 

 

  1. Conditions of Conclusion of Accommodation Contract

 

 

    1. Accommodation of guests in the Theresia Kolín Hotel is based on an accommodation contract concluded in accordance with Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, under which the Theresia Kolín Hotel (hereinafter the “Accommodation Provider”) provides temporary accommodation to the guest for an agreed period of time or for a period of time resulting from the purpose of accommodation in a facility designated for that purpose and the guest (hereinafter the “Guest”) undertakes to pay the Accommodation Provider for the accommodation and for the services related thereto within the period of time specified in these Accommodation Rules (hereinafter the “Contract”).

 

    1. An accommodation contract is always concluded in writing. At least a written confirmation of an order, a reservation or a registration card is sufficient to comply with the form requirement.

 

    1. The contracting parties’ rights and duties not expressly set out by the accommodation contract are regulated by these Accommodation Rules, the Accommodation Provider’s general terms and conditions and the price list for the Accommodation Provider’s services. If the accommodation contract stipulates something different to these Accommodation Rules, the Accommodation Provider’s general terms and conditions or the Accommodation Provider’s price list, the accommodation contract shall apply.

 

    1. If the Guest fails to comply with the duties arising from the accommodation contract and the attached Accommodation Rules, the Accommodation Provider’s general terms and conditions or the Accommodation Provider’s price list or otherwise violates accepted practices in the Hotel (hereinafter “Misconduct”), the Accommodation Provider is entitled to terminate the accommodation contract before the expiry of the agreed period, even without notice, if the Guest has been notified of his/her Misconduct by the Hotel in accordance with the procedure set out in Section 2331 of the Civil Code.

 

 

 

  1. Arrival at Hotel

 

2.1 The Guest reports his/her arrival to the authorised employee at the Hotel’s reception desk.

 

2.2 At the reception desk, the Guest presents his/her ID card, passport or other identity document (e.g. residence permit), according to which the Accommodation Provider’s authorised employee verifies the Guest’s identity. The Guest confirms the accuracy of his/her personal data and the duration of stay by signing the Accommodation Provider’s registration card.

 

2.3 Unless otherwise agreed, arriving Guests can check-in between 16:00 and 24:00.

 

2.4 The Accommodation Provider is entitled to require the Guest to pay a monetary deposit of CZK 2,000 per room upon arrival. The deposit is refundable on departure, in full or reduced under the conditions set out in Article 5, paragraph 5.5, of these Accommodation Rules.

 

2.5 The authorised receptionist acquaints the Guest with the Accommodation Rules no later than the day of the Guest’s arrival at the accommodation.

 

2.6 The number of people in a room corresponds to the number of people registered for accommodation. The Guest agrees to notify the exact number of guests upon check-in.

 

2.7 The duration of the accommodation is agreed on at the latest when the Guest checks in and is entered in the accommodation ledger. The period of accommodation can only be extended with the Accommodation Provider’s consent and must be supported by an entry in the accommodation ledger.

 

2.8 The Guest hereby grants consent to the Accommodation Provider for the processing and storage of his/her personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local charges, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. Further duties of the Guest and Accommodation Provider regarding the maintenance of the register or accommodation ledger are set out in the aforementioned legal regulations.

 

 

  1. General Accommodation Rules

 

3.1 The Guest has the right to use the space reserved for his/her accommodation as well as the Accommodation Provider’s common areas and to use the services associated with the accommodation.

 

3.2 Upon check-in, the Guest receives a key or magnetic or chip card to the room (hereinafter referred to jointly as the “Keys”). The Guest is obliged to prevent the loss, destruction or damage of these Keys, as well as the making available of the Keys to third parties who are not a direct party to the relevant accommodation contract agreed between the Guest and the Accommodation Provider. Possible penalties for loss, destruction and damage, as well as making available Keys in accordance with the previous sentence, are set out in the damage price list.

 

 

3.3 The Guest is obliged to:

 

  • familiar him/herself with the Accommodation Rules and abide by them;
  • pay the price for accommodation in accordance with the valid price list;
  • properly use the space intended for accommodation, keep all space intended for accommodation clean and tidy;
  • ensure cleanliness is maintained in the space for accommodation;
  • protect the fittings and fixtures in the accommodation from damage;
  • immediately report any damage or harm caused by the Guest or persons staying with him/her in the Accommodation Provider’s space;
  • between 22:00 and 07:00, behave in such a way as not to disturb other persons by excessive noise;
  • when leaving the room, turn off the water taps, the lights and electrical appliances in the room that are not in use while the guest is away and close the windows;
  • before leaving the room, disconnect electrical appliances and other electrical equipment from the mains (electrical socket);
  • disconnect electrical appliances and other electrical equipment from the mains (electrical socket) immediately after the active use of such appliances and equipment or their charging ends;
  • use electrical appliances or other electronic devices or charge them only in the guest’s presence;

(within the meaning of these rules, electrical appliances and other electrical equipment are considered to include chargers for consumer electronics (telephones, tablets, PCs, rechargeable batteries – for electric bicycles, scooters, drones and flashlights), while all electrical appliances and other electrical equipment brought in by the Guest and connected to the Accommodation Provider’s electrical network must not be damaged and must be marked with the CE (CONFORMITY EUROPE) mark of conformity and be marked with the following information: (a) the rated voltage or its range, (b) the rated input power or current, (c) the name or trademark of the manufacturer or responsible dealer, (d) the model or type, (e) the class of protection against electric shock, (f) the appliance’s IP XX protection rating, (g) the rated current of the fuse, (h) the environment for which the appliance is intended. 

  • upon departure from the accommodation facility, you must hand over the room key at reception;
  • in the case of use/consumption from the minibar that is part of the room’s fittings, record the number of minibar items consumed on the consumption card, which is handed in at reception upon departure. The total amount for goods consumed will be paid at reception before departure.

3.4 Without the Accommodation Provider’s consent, the Guest may not:

 

  • make substantial changes to the accommodation (move furniture, move equipment, etc.);
  • remove any fittings and facilities from the space for accommodation;
  • use his/her own appliances in the space for accommodation, except for small appliances used by the Guest for personal hygiene and office work;
  • let the space for accommodation to another person;
  • receive visitors in the space for accommodation; visits must be duly registered in the visitor ledger and are only possible between 07:00 and 22:00 with the Accommodation Provider’s consent; Guests may only receive visitors in the Accommodation Provider’s common areas;
  • give the address of the building with the space for accommodation as the place of business;
  • bring animals into the Accommodation Provider’s space. The owner of an animal is obliged to prove the animal’s safe condition by presenting a valid vaccination certificate and paying the accommodation fee for the animal.

3.5 The Guest must also not:

 

  • carry weapons, ammunition and explosives or otherwise keep them in a condition that allows their immediate use;
  • possess, manufacture or keep narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor;
  • smoke; this does not apply to areas designated for smoking and visibly marked with the appropriate symbol;
  • use open flames.

 

 

  1. Accommodation Provider’s Liability for Guest’s Belongings

 

4.1 If the Guest so requests, the Accommodation Provider will take custody of cash, jewellery and other valuables. The Hotel has the right to refuse to take custody of belongings if they are dangerous or disproportionate in value and scope for the accommodation facility. The Accommodation Provider requires that belongings be handed over to it for safekeeping in a closed or sealed box.

 

4.2 A claim for compensation for damage caused to the Guest’s belongings can only be notified within 15 days of the damage being discovered. Damage will not be covered if the Guest or a person accompanying him/her caused the damage.

 

4.3 If the Guest leaves his/her belongings in the room after the end of the stay and the accommodation is not paid for, the Accommodation Provider will remove the Guest’s belongings from the room and store them in a safe place to prevent damage. After the accommodation debt has been paid, the Accommodation Provider will hand over the stored belongings to the Guest.

 

 

 

 

 

  1. Safety, Guest Liability for Damage Caused

 

5.1 The Guest is obliged to familiarise him/herself with the safety rules and evacuation plan in case of fire. This plan can be found in each hotel room and can also be viewed by asking the relevant receptionist.

 

5.2 The Accommodation Provider may administer to a Guest a medicine from the first aid kit in accordance with the choice of an adult Guest or third adult Guest, only on the express instruction of such Guest or person. The risk associated with the administration of such medicines, as well as the potential risk of contraindication, is borne by the person requesting the medicine.

 

5.3 The Guest will act in such a way as to avoid unreasonable harm to the liberty, life, health or property of another.

 

5.4 A Guest who uses his/her own appliances or other electrical equipment in the room or other space of the Accommodation Provider is liable for damage caused by such appliances and/or equipment.

 

5.5 If the Guest causes damage to the Accommodation Provider’s property by his/her actions, the damage incurred will be covered by the deposit paid in accordance with Article 2, paragraph 2.4, of the Accommodation Rules. If the damage incurred exceeds the deposit, the Guest is obliged to pay the difference to the Accommodation Provider.

 

 

  1. Departure from the Hotel

 

6.1 The Guest is obliged to leave the room where he/she is staying by 10:00.

 

6.2 The Guest locks the room and leaves the keys at the Accommodation Provider’s reception, unless otherwise agreed.

 

  1. Information on Personal Data Handling

 

7.1 The Accommodation Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation

7.2 The following personal data/categories of personal data are processed for the purpose of the accommodation contract and related facts: First name and surname, date of birth, nationality, number of travel document or visa, permanent residence.

7.3 The Accommodation Provider will process personal data manually and automatically directly through its authorised employees and through processors authorised by the Accommodation Provider based on personal data processing contracts.

7.4 The list of subjects/categories of recipients to whom the Guest’s personal data may be disclosed is based on the legal standards governing the Accommodation Provider.

7.5 Personal data will be processed by the Accommodation Provider for a period of 6 years, or for the time required by applicable legal regulations (e.g. Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic).

7.6 The Guest has the right to access, rectify or erase his/her personal data processed by the Accommodation Provider, or restrict processing, and the right to object to processing.

7.7 The Guest also has the right to obtain from the Accommodation Provider personal data concerning the Guest and that a data subject provided to the Accommodation Provider. The Accommodation Provider will provide a data subject with data in a structured, commonly used and machine-readable format without undue delay upon the Guest’s request or will provide the data to another clearly identified controller upon the Guest’s request. This right does not apply to personal data that are not processed by automated means.

7.8 If a Guest believes that his/her personal data are being unlawfully processed, he/she may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

7.9.      Accommodation Provider’s contact details: Hotel Theresia Kolín, a.s., Na Petříně 991, 280 02 Kolín

 

 

 

These Accommodation Rules came into force and effect on 1 November 2023

 

For Hotel Theresia Kolín, a.s.

Name: Ing. Jan Fořt

Position: Hotel Manager




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